If you no longer want or need your Hatch device, you may want to delete it from your account. Deleting a device removes it from your account and means you will no longer be able to use it or access any of the content you purchased for it. Here is a step-by-step guide on how to delete a Hatch device from your account.
Should I delete my Hatch device?
Before deleting your Hatch, consider if you still need it or not. Hatch is designed to help you and your child sleep better and wake up happier. It provides bedtime stories, meditations, and more to help wind down before bed. If you or your child are still benefiting from these features, you may want to keep the device.
However, there are valid reasons you may want to delete your Hatch. If your child has outgrown the device, you are no longer using it, or you are concerned about personal data, deleting the Hatch removes it from your account. Once deleted, you will stop being billed the monthly fee if you are subscribed to the Rest membership.
What happens when I delete my Hatch device?
When you delete a Hatch device from your account:
- The device will be removed from your account and associated app.
- You will no longer be able to use the device or access any of its content.
- Any membership fees or subscriptions associated with the device will be cancelled.
- Device settings and account details will be erased from the device to protect privacy.
- The deletion cannot be undone – you would need to set up a new account and Hatch device if you wanted to use it again.
How to delete a Hatch device
Deleting a Hatch device is a simple process that can be done through the Hatch app. Here are the steps:
- Open the Hatch app on your iOS or Android device.
- Tap on the profile icon in the bottom right corner.
- Select the device you want to delete.
- Tap on the settings icon in the top right corner.
- Scroll down and tap “Delete Device”.
- Confirm that you want to delete the device when prompted.
It may take up to 24 hours for the device to be fully removed from your account. Once deleted, the device will no longer appear in your app.
I deleted my Hatch but now want it back!
If you change your mind after deleting your Hatch, unfortunately there is no way to retrieve a deleted device. Here are your options:
- Set up a new account and purchase a new Hatch device. You will have to repurchase any content or subscriptions.
- If it has only been a short time since you deleted the device, contact Hatch Support. They may be able to reinstate the device in some cases.
- Consider an alternative device like a night light or sound machine that provides some of the same benefits for sleep.
To avoid deleting your Hatch by accident, you may want to downgrade to a free plan first. This allows you to keep the device while cancelling any paid subscriptions. You can always delete it later if you still want to.
Other ways to reset your Hatch
If you don’t want to fully delete your Hatch but want a fresh start, there are a couple of other options to reset the device:
Reset Device Settings
This option lets you reset the Hatch to default factory settings without removing it from your account. It erases all app data, clock faces, and schedule, but retains any content purchases and Rest membership if you have one.
To reset, go to Device Settings > Advanced Settings > Reset Device.
Delete Downloaded Content
If you just want to remove content like stories and meditations from your Hatch, you can delete the downloaded content without touching device settings or account details. This frees up storage space on your Hatch.
To delete content, go to Device Settings > Manage Downloaded Content. Tap the X icon beside each item to delete it.
Important things to do before deleting your Hatch
Before taking the permanent step of deleting your Hatch device, make sure you:
- Check if you are on a paid Rest membership plan and cancel it first to avoid being billed after deleting.
- Download any content purchases or save any personalization details that you want to keep.
- Unlink the Hatch skill or integration from any Amazon, Google, or Apple accounts.
- Delete the Hatch device or app from any other linked accounts like Spotify or Siri.
Frequently Asked Questions
Is my data deleted when I delete my Hatch device?
Yes, deleting a Hatch device removes all account details, settings, and other data from the device itself. This helps protect privacy when the device changes hands.
Can I redownload content I purchased if I set up a new Hatch?
Unfortunately you cannot redownload paid content from a deleted Hatch onto a new device. You would have to repurchase any content you want on the new Hatch.
What if I deleted my Hatch by accident?
If you recently deleted your Hatch by mistake, contact Hatch Support right away. They may be able to help reinstate your device if acted quickly, but cannot recover deleted devices in all cases.
Can someone else use my Hatch if I delete it?
No, when your Hatch is deleted it will become unusable. The new owner would have to completely reset it and create their own Hatch account to use it.
Conclusion
Deleting your Hatch device removes it from your account permanently and should be done with care. Make sure to download any content, cancel subscriptions, unlink integrations, and contact support if you change your mind right away. While it is an irreversible action, deleting a Hatch gives you a fresh start and reassurance that your personal data has been erased from the device when it changes hands.