When buying and selling items on StockX, both buyers and sellers need to understand the conditions that StockX accepts. As an online marketplace, StockX has put measures in place to ensure items sold are authentic and in acceptable condition.
What are the general condition requirements on StockX?
StockX has 4 condition levels that sellers can list items under: Deadstock, New, Like New, and Used. Here is an overview of each condition level:
- Deadstock – Brand new, unworn, with original packaging and all tags attached. Absolutely no signs of wear.
- New – Brand new, unworn, but missing some original packaging like the box, dust bag, etc. No signs of wear.
- Like New – Gently worn but shows minimal signs of wear. Still very close to brand new condition.
- Used – Noticeable signs of wear but product is still in acceptable and working condition.
Items listed as Deadstock or New must be 100% authentic and pass verification. StockX will reject items that don’t meet condition requirements.
What are the detailed condition requirements for shoes?
Here are the detailed condition requirements specifically for shoes listed on StockX:
Deadstock Shoes
- Original box and packaging
- All tags attached
- No signs of wear on soles or uppers
- No dirt or debris inside or outside shoes
- No creases or heel drag
- Shoelaces must be tied and intact
- No tears, holes, stains, or fraying
- Not tried on indoors or outdoors
New Shoes
- Missing original packaging but never worn
- All tags attached
- No signs of wear on soles or uppers
- No dirt or debris inside or outside shoes
- No creases or heel drag
- Shoelaces must be tied and intact
- No tears, holes, stains, or fraying
Like New Shoes
- Gently worn 1-3 times
- Minimal signs of wear on soles and uppers
- Minimal dirt or debris inside or outside shoes
- Very minimal creasing
- No heel drag
- Shoelaces must be tied and intact
- No tears, holes, stains, or excessive fraying
Used Shoes
- Noticeable signs of wear
- Scuff marks, creases, heel drag acceptable
- Dirt or debris inside and outside shoes
- Minor stains okay
- Minor tears, holes, fraying okay if not damaging
- Shoes must be clean
- No excessive damage
- Shoes must function properly
What are the detailed condition requirements for apparel?
Here are the detailed condition requirements for apparel sold on StockX:
Deadstock Apparel
- Brand new with tags attached
- Original packaging and hangtags
- No flaws, stains, marks, or signs of wear
- Never tried on
- Unaltered from original
New Apparel
- Brand new with tags attached
- Missing original packaging
- No flaws, stains, marks or signs of wear
- Never worn
- Unaltered from original
Like New Apparel
- Gently worn 1-3 times
- Tags may be removed
- Minimal signs of wear
- No stains, holes, fraying, or damage
- Unaltered beyond minor tailoring
Used Apparel
- Noticeable signs of wear
- Stains, marks, or fading okay if minor and clean
- Small flaws like pulls or light fraying acceptable
- No excessive damage, tears, or stains
- Garment cannot be defective or damaged
- Alterations and customization allowed if disclosed
What are the detailed condition requirements for accessories?
Here are the detailed condition requirements for accessories like handbags, wallets, belts, and jewelry sold on StockX:
Deadstock Accessories
- Brand new, unused, with original tags
- Comes with original packaging and dust bag
- No flaws, scuffs, scratches, or tarnishing
- All hardware intact with no signs of wear
- No missing pieces or parts
New Accessories
- Brand new, unused, missing some original packaging
- No flaws, scuffs, scratches, or tarnishing
- All hardware intact with no signs of wear
- No missing pieces or parts
Like New Accessories
- Gently used 1-3 times
- Minimal signs of wear on hardware
- No scratches, scuffs, stains, or tarnishing
- No damage to structure or functionality
- No missing pieces or parts
Used Accessories
- Noticeable signs of use
- Hardware shows signs of wear but fully functional
- Minor scratches, scuffs, stains acceptable
- No damage affecting structure or function
- No missing parts unless specifically disclosed
What are the detailed condition requirements for collectibles?
StockX has detailed condition requirements for collectibles like figures, toys, and sealed products:
Deadstock Collectibles
- Brand new, still sealed in original packaging
- No damage or flaws to packaging or item
- All accessories and parts undamaged and included
- No signs item has been opened or displayed
New Collectibles
- Removed from packaging but never displayed or used
- No damage or flaws to item or any accessories
- All original parts included and undamaged
- Item may have minor flaws from manufacturing
Like New Collectibles
- Displayed or gently used no more than 3 times
- No significant wear, damage, or missing parts
- Original packaging not required
- Minor manufacturing flaws acceptable
- No major damages or defects
Used Collectibles
- Noticeable signs of use and wear
- May have damage like discoloration or joint wear
- Damage must not critically affect item function or design
- Missing minor accessories acceptable if disclosed
- No major broken parts or defects
Does condition vary by product category?
Yes, condition requirements do vary slightly depending on the specific product category:
| Product Category | Key Condition Differences |
|---|---|
| Shoes | No signs of wear on soles or uppers for Deadstock and New |
| Apparel | No flaws, stains or signs of wear for Deadstock and New |
| Accessories | No scratches, scuffs or tarnishing for Deadstock and New |
| Collectibles | Packaging condition important for Deadstock and New |
But the overall condition standards remain quite consistent across categories – Deadstock and New items should show no signs of use, while Used items will have noticeable wear.
What happens if an item doesn’t meet condition requirements?
If a seller sends in an item that doesn’t meet the condition specified or StockX’s general requirements, there are a few potential outcomes:
- The item will be rejected and sent back to the seller, who will be responsible for shipping fees.
- The item condition may be updated if the discrepancy is minor. For example, Deadstock marked as New.
- For more significant condition issues, StockX may request photos from the seller before determining next steps.
- In severe cases for very misleading listings, StockX could issue warnings or even suspend accounts.
To avoid rejections and additional shipping fees, sellers should carefully inspect items and choose accurate conditions before listing on StockX.
What steps does StockX take to verify condition?
StockX uses several verification steps to check item condition:
- All listings are reviewed by StockX employees to ensure accuracy.
- Items are physically inspected and authenticated at StockX’s facilities.
- Detailed photos are taken of each item from multiple angles.
- For apparel, items are steamed and measured to verify sizing.
- Shoes are checked inside and out for wear and original accessories.
- Serial numbers and identifying details are verified against manufacturer records.
- In some cases, specialized equipment like UV lights, magnifying glasses, etc. are used.
- If issues are found, the seller may be asked to provide additional photos explaining any discrepancies.
StockX likely has one of the most rigorous authentication and verification processes in the resale industry. Customers can buy with confidence knowing items have been thoroughly inspected before shipping.
What are some tips for sellers to meet condition requirements?
Here are some useful tips for sellers to make sure items meet StockX condition standards:
- Carefully read StockX’s condition criteria before listing items
- Examine items closely and check for any flaws, scuffs, stains, or wear
- Disclose any defects truthfully and adjust condition if needed
- Pack items securely with plenty of padding to prevent damage in transit
- Avoid excess dirt, lint, hair, etc. by cleaning/lint rolling items before shipping
- Use effective shoe shields, stuffing to help shoes hold shape in transit
- Print the prepaid shipping label as soon as sale is confirmed
- Ship items out quickly to prevent creases or other flaws developing
Putting in the extra time and care with prep, cleaning, and shipping will help ensure a smooth StockX verification process.
Conclusion
StockX holds sellers to high standards when it comes to making sure items are in the condition stated. Sellers should thoroughly inspect and research conditions before listing. For buyers, StockX’s stringent verification procedures help guarantee the products you receive will match expectations. Understanding StockX’s approach to condition can give both buyers and sellers confidence in the marketplace.