If you say “my pleasure” to a Chick-fil-A employee, they will often respond with, “It’s my pleasure,” or with a slight variation such as, “My pleasure to serve you.” This catch phrase is part of their customer service initiative, and is a way to show customers that they appreciate their business.
The phrase dates back to the 1950s when Chick-fil-A founder Truett Cathy served his first customers in Atlanta. Since then, Chick-fil-A has continued to use the expression in many of their interactions with customers, and it has become a signature element of their customer service experience.
What happens if a Chick-fil-A employee does not say my pleasure?
If a Chick-fil-A employee does not say “My pleasure,” they are still providing excellent customer service. The “My pleasure” phrase is just a nice addition to the customer service experience, not a requirement.
Chick-fil-A employees are trained to provide friendly and courteous service while engaging with customers in a positive and sincere manner. If an employee does not say “My pleasure,” they are still displaying this customer service and can take other steps to show they care, such as suggesting additional foods that might be a good option, offering assistance in carrying food items, or simply smiling and making friendly small talk.
No matter what, Chick-fil-A employees should be respectful and attentive to customer service needs at all times.
Do Chick-fil-A workers have to say my pleasure?
Yes, Chick-fil-A employees are required to say “my pleasure” after taking an order or giving a customer their food. This is part of the restaurant chain’s customer service guidelines. The phrase “my pleasure” honors customers and conveys a pleasant and professional demeanor.
By saying these two simple words, Chick-fil-A employees are providing customers with a warm, friendly, and personable experience. Additionally, acknowledging customers using words usually associated with gratitude and appreciation reinforces the idea that customers are valued and their patronage is appreciated.
What is the my pleasure rule at Chick-fil-A?
At Chick-fil-A, the “My Pleasure” rule is a commitment to customer service that encourages employees to go the extra mile to provide friendly service to each customer. This rule was made popular by the restaurant’s founder, Truett Cathy, who established it when Chick-fil-A opened in 1967.
The “My Pleasure” rule is a way of demonstrating appreciation to customers for choosing to visit and eat at Chick-fil-A. This rule encourages all employees to greet customers warmly and to thank them for their business.
If a customer wants something extra, they are encouraged to offer an additional gesture, like offering a free sample, giving extra sauce, or packing the order carefully. This rule is important to the Chick-fil-A experience, as it allows customers to feel welcomed and appreciated, creating a friendly and pleasant atmosphere.
Why do Chick-fil-A employees never say your welcome?
The reason why Chick-fil-A employees never say “your welcome” is because they aim to provide a high level of customer service with a sense of humility and graciousness. They want to give their customers a positive and memorable experience, so they use something called the “FOW (for our welcome)” acknowledgement instead.
While they recognize that the customer may be thankful for their help, the staff attempts to take the focus off of themselves. This keeps the customer in the spotlight, showing respect for them and their appreciation for the service that was provided.
By using the “FOW” approach, customers know that the staff is always happy to help but not necessarily looking for any kind of recognition. For Chick-fil-A, it’s about more than just delivering good food and service, it’s about also providing a warm and friendly atmosphere for every customer.
What are Chick-fil-A rules for employees?
Chick-fil-A has a set of rules that all employees are expected to follow. These rules can vary from location to location so it’s important to talk to your supervisor or manager to get the specific requirements of your particular location.
Generally, these are the rules that most Chick-fil-A employees are expected to adhere to:
1. Always maintain a professional and courteous attitude with customers, other employees and supervisors.
2. Respect the company’s policies, procedures and guidelines.
3. Be punctual for your shifts and be well-groomed for work.
4. Adhere to the dress code and safety rules.
5. Follow the instructions from supervisors and show a good team spirit.
6. Avoid engaging in any form of unprofessional behavior.
7. Keep the workplace safe by following safety procedures and avoiding horseplay.
8. Maintain a clean and organized work space.
9. Be friendly and helpful to customers, as well as other employees.
10. Make sure customers are satisfied with their orders.
11. Respect the privacy of customers and never share any information about them with anyone.
12. Refrain from using inappropriate language while at work.
13. Abstain from using the restaurant’s phones or other resources for personal matters.
14. Respect the personal items of other employees.
15. Always learn and innovate, and look for ways to be more efficient in your work.
How many write ups before termination Chick-fil-A?
The exact number of write ups before termination at Chick-fil-A depends on the individual circumstances, as every case will be different. However, it is likely that two or three write ups could lead to a dismissal depending on the severity of the infractions.
All Chick-fil-A employees must abide by their employee conduct policy, which outlines the expectations and guidelines of behavior while on the job. All team members must sign a document stating that they understand and agree to follow the rules, and violations of these rules can lead to disciplinary action.
Minor incidents may result in a verbal warning being issued, but more serious infractions could lead to written warnings. An employee who has been given a written warning must sign a document acknowledging that they have received the warning and are aware of the repercussions if the same behavior keeps occurring.
If this same behavior does keep occurring and a second written warning is issued, then the employee could be subject to further disciplinary action, including suspension or termination. This is done to ensure that all team members conduct themselves in an appropriate manner and adhere to the expectations of the company.
Why can’t Chick-fil-A employees accept tips?
Chick-fil-A has a policy of not allowing their employees to accept tips. This policy has been in place since the company’s inception and is a reflection of the restaurant’s commitment to superior customer service and the belief that a tip should never be expected when services are provided.
Chick-fil-A wants their employees to focus their efforts on providing the best customer experience possible, rather than worrying about whether or not a customer will tip them. Additionally, this policy allows Chick-fil-A to maintain a high standard of cleanliness, quality, and service, without being influenced by something as personal as a tip.
The restaurant’s dedication to their policy can be seen in the way their counter staff and drive-thru workers always greet customers with a smile, maintain a polite and courteous attitude, and provide the highest quality food and drink.
Chick-fil-A realizes that employees should not be expected to perform any duties beyond their job description and is committed to offering an exceptional experience to all of their customers, regardless of whether or not a tip is accepted.
How long is a normal shift at Chick-fil-A?
The length of shifts at Chick-fil-A depend on the location, but typically shifts are around 6-8 hours in length. Chick-fil-A is known for having friendly and flexible work schedules, so employee preference will also play a role in shift length.
Working part-time, employees can work up to 28 hours a week, while working full-time can mean around 40 hours a week. It is also important to note that Chick-fil-A operates seven days a week, and all employees should expect to work shifts on the weekend.
Can you wear your hair down working at Chick-fil-A?
At Chick-fil-A all team members are expected to maintain a professional appearance while on duty. Depending on the position, uniform guidelines may dictate the appropriate hairstyle. Chick-fil-A encourages its employees to choose a style and color that is professional, neat, and well-groomed.
Wearing your hair down is typically acceptable as long as it is not blocking your eyes or falling over your uniform, and does not detract from a professional appearance. If it does, hairbands or clips may be used to keep hair in place.
Additionally, hair must be of natural color, clean, and washed.
Can Chick-fil-A employees wear jewelry?
Yes, Chick-fil-A employees can wear jewelry, but the amount and type of jewelry worn must be modest. To keep the restaurants looking neat and professional, jewelry should not be flashy or distracting.
Small posts or stud earrings, a watch, and a simple pendant or bracelet are acceptable. Any other types of jewelry must be kept to a minimum. All jewelry should be neat and in good condition. Employees should also be sure to take off jewelry such as rings or bracelets before washing their hands to prevent the spread of bacteria.
What is the highest paying position at Chick-fil-A?
The highest paying position at Chick-fil-A is the position of a Restaurant Operator. According to the Chick-fil-A website, the average annual operator income is $200,000. This is made up of monthly base earnings of $40,000 – $50,000 and annual bonuses of up to $150,000.
Restaurant Operators are responsible for business operations such to ensure exceptional guest service, optimized financial performance and maintenance of brand standards. To become a restaurant operator, one must have an existing Chick-fil-A restaurant or have the ability to purchase a restaurant from an existing operator.
After being approved to purchase a restaurant, operators must complete a six-week training program where they learn about the business, financial management and restaurant operations.
Is it hard to get hired at Chick-fil-A?
Getting hired at Chick-fil-A can be competitive and difficult, but it is also a great opportunity for those who are driven and passionate about customer service. Most Chick-fil-A locations require that applicants demonstrate genuine interest, a positive attitude, and a commitment to customer service excellence for consideration.
The restaurant chain uses a “Hire by Values” system to ensure only the best candidates are chosen for the job. In order to get hired, you must demonstrate that you possess the company’s core values of integrity, authenticity, service with a smile, and team camaraderie.
You must also demonstrate strong customer service skills and the ability to think on your feet. Interviews typically consist of questions that require problem solving, interpersonal skills, and commitment to the customer experience.
Applicants must also be able to collaborate with other team members and demonstrate strong leadership skills. With this in mind, you need to show that you are an individual of high aptitude and character.
If you believe you possess the right skills and qualities for the job, then you should have no problem getting hired at Chick-fil-A.
Does your Chick-fil-A status reset every year?
No, Chick-fil-A One™ membership status does not reset every year. Once you reach a certain tier, you remain in that tier until the end of the next calendar year. For example, if you reach Chick-fil-A One™ Red Member status on April 1st, 2020, you remain as a Red Member until December 31st, 2021, which is the end of the next calendar year.
During that same time period, you are free to work your way up to a higher tier (Silver, or Gold) and remain in that tier until December 31st, 2021. Any points earned throughout the year, regardless of status, will accumulate in the account and are eligible for rewards until the end of the next calendar year.
What is it called when an employee doesn’t do what they’re told?
When an employee does not do what they have been instructed to do, this is referred to as an act of insubordination. Insubordination is a form of misconduct, and it may be grounds for disciplinary action, including termination.
In some cases, it may also be considered a criminal offense. An employee may be insubordinate for a variety of reasons, ranging from lack of understanding of instructions, to deliberate resistance of authority.
In any circumstance, it is important for the employer to document the act of insubordination and respond in an appropriate manner. By doing so, they can provide clear expectations of employee behavior and maintain a respectful workplace.
